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When to Provide Professional Training
Jeremy Reets with the Reets Drying Academy knows how frustrating it is to send technicians for formal training, only to have them quit afterwards. It’s a challenge many business owners face with new...
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Invention and Re-Invention
At some point in the past, your business was invented or, at the very least, it was modified from someone’s previous invention. Your products and services went through the same invention and...
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Administration Systems
By Howard Partridge So far in this series of articles, I’ve shared with you that, in order tohave a successful cleaning and restoration business, you must have goals, a business vision, a plan, sales...
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The Key to Success in Selling and in Business
by Tom Cline In a previous article, I used the term “differentiation” while discussing the need to focus on both the quantity and quality aspects of our sales efforts to ensure success. This concept is...
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Coaching Your Salespeople
by John Monroe As the owner of a business, we are frequently called upon to coach or manage salespeople… and usually we’re at a loss for how to do that. Here are a few suggestions to help. It all...
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Profits, Goals and Revenue Streams
What’s a revenue stream? Water damage, mold remediation, carpet cleaning, duct cleaning, fire restoration, contents cleaning, roofing, reconstruction and any other major source of revenue. What profit...
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Busting the Myth of Delegation
The goal of management is to create value through employees’ unique abilities while working together for a common cause. One myth you always hear as a manager is that if you are feeling overwhelmed,...
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Nice Guys
By Chuck Violand Recently, I was having a conversation with a business owner who has a pretty successful company. For several decades, he has steered it through the normal ups and downs that accompany...
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The Remarkable Leader’s Secret
by Howard Partridge In recent Cleanfax issues, we’ve been looking at what it takes create a strong company with strong leadership, the kind that wows everyone who encounters it. In previous articles,...
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Online Marketing Success Requires Great Offline Skills
Drew Johnson In a world where everyone is focused on online marketing, it’s easy to forget about the offline skills like answering phone calls, asking for reviews, and having a good voicemail message....
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5 Tips for More Enjoyable Insurance Purchasing
By Kari Dybdahl Over the past eight years, I have attended cleaning and restoration conventions with attendee size varying from 300 to 5,000. Standing in our trade show booth, having attendees visit or...
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The Pros and Cons of Drug Testing in the Workplace
By Scott Tackett Drug testing pre-employment candidates and existing employees for alcohol and drugs is currently a hot topic. It is a fact that illegal drug use is rampant in our society, so...
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What You Might Have Missed in Our August Issue
NORTHBROOK, IL — While August has come and gone, the August 2017 Cleanfax issue — packed with insight into restorers’ and carpet cleaners’ business needs — is still online and available for your...
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The Grab and Go
Almost everyone is guilty of giving into bad habits with the grab-and-go… you know, the snack attack. We are busy, and we need a drink or something to eat. So we grab something fast. We stop for gas...
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Three HR Lessons I Wish I’d Known Upfront
By Gerry Alvarado As entrepreneurs, we are always looking for ways to grow our businesses and bring in more revenue while minimizing our investment. For most of the 14 years since I founded my company,...
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The Enforcer
By Larry Galler Recently, I met a long-time friend for lunch. He is the owner of a local, successful, 12-year-old company in a service-related industry. When he walked up to our table about 10 minutes...
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Online Poll: Political Climate Effect
NORTHBROOK, IL — No matter where your politics lie, there’s no doubt that the political climate, especially in times around election years, can affect business. Whether it’s customer fears and...
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Why Cash Flow Is Vital to Staying Profitable
By Myranda Mondry and Harriet Phimster Do you know precisely how much cash is moving in and out of your business each month? If not, that could be a problem. Keeping a regular, detailed cash flow...
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What You May Have Missed in the September Cleanfax Issue
NORTHBROOK, IL — While September has come and gone, the September 2017 Cleanfax issue — packed with insight into restorers’ and carpet cleaners’ business needs — is online and available for your...
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The Incredible, Shrinking Bottom Line
By Bill Prosch In a recent conversation with my colleagues, we discussed the idea that growth in business isn’t always represented by total sales. Clearly, there are cases where reducing our top-line...
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